Faqs

The easiest way to open an account is online. You can also download an application and submit it by mail to 91 Express Lanes, 301 Corporate Terrace Circle, Corona, CA 92879, or visit us in person at:

Corona Customer Service Center
301 Corporate Terrace Circle
Corona, CA 92879

Hours: 8:00 a.m. - 6:00 p.m
Monday through Friday

OCTA Store
600 S. Main Street
Orange, CA 92868

Hours: 8:00 a.m. - 5:00 p.m
Monday through Friday

The cost to open an account and monthly fees vary depending on the account plan you select. Three account plans are available. To help you decide which plan is best for you click here.

You will receive your transponder via USPS mail to the address listed on your application within three to five business days of your account opening. During the account creation process you can also select to pick up the transponder at one of our two locations for faster service.

You can view your current account balance by logging into your account and clicking My Dashboard. Toll transactions are viewable 24/7.

If you have a credit card or bank account linked to your account, we will automatically charge the card or debit your bank account when your pre-paid account balance requires replenishment. You can also log into your account and make a one-time payment, or mail a check or money order, please mail payment to:

The easiest way to update your contact information, vehicle information or billing information is by logging into your account. Keeping your account information current helps us provide you with excellent customer service.

91 Express Lanes accounts are pre-paid accounts. If you set up your account with a credit card, your credit card will be charged each time your account requires additional funds. If your credit card declines or expires, we will be unable to replenish your pre-paid account balance. Your account may become ineligible for toll charges. Transactions will be processed as toll evasion violations, which are subject to penalties and collection action as required by law.

Log into your account to update your vehicle information and to purchase a new sticker transponder. Also, remove your old vehicle information and sticker transponder from your account to avoid paying future tolls on that vehicle. The sticker transponder is single use and cannot be moved. A switchable transponder can be moved between vehicles.

You can use a switchable transponder in a rental vehicle by adding the plate number to your account online for the period of time you will have the vehicle. If you do not have a switchable transponder, log into your account to order one. Remember to provide an end date for the rental peroid. If the plate is not listed on your account and the transponder is not read, the transaction will be processed as a toll evasion violation, which may be subject to penalties by the 91 Express Lanes and/or the rental company.

Current contact information (address, email, phone) allows us to contact you with information about your account. Your email address will be used to provide account statements and automatic notices related to your account, such as a low account balance or upcoming expiration of your credit card. Please note that a Notice of Toll Evasion Violation is mailed to the address on file with the DMV, which may be different than your account address.

Click on Forgot Username, then enter your Account Number and registered email address. An email containing the username will be sent to the email address associated with the account.

Click on Forgot Password located below the text field to enter password on the Login screen, then enter your Username and registered email address and click on the ‘Send Reset Link’ button. The link to reset your password will be sent to your registered email address.

Log into your account and select the Manage Account tab; then select Request Account Closure. You will receive a notification when the account has been closed. Your transponder(s) will be deactivated and any use of them will result in a Notice of Toll Evasion Violation. After approximately 30 days, any remaining balance will be refunded to the card on file or by check if the card is not available.

The California Consumer Privacy Act (Civil Code §1798.100 et seq.) does not apply to the 91 Express Lanes, which are operated by the Orange County Transportation Authority and the Riverside County Transportation Commission. However, the 91 Express Lanes is committed to protecting and maintaining the confidentiality of your personal information, in accordance with the requirements of Streets and Highways Code §31490. If you would like to learn more about how we collect, share, use and protect your personal information, please visit our Privacy Policy.

The 91 Express Lanes does not have an arrangement with any of the third-party mobile payment processors at this time. Use of the 91 Express Lanes requires a FasTrak transponder issued by any California toll agency. If you have an arrangement with one of the third-party mobile payment processors and use the 91 Express Lanes, a notice of toll evasion violation will be issued.

Yes! 91 Express Lanes account holders with a Disabled Veteran or a Special Recognition License Plate issued by the California Department of Motor Vehicles (DMV) with a valid FasTrak account and transponder may qualify for free travel after the license plate has been added to a 91 Express Lanes Account. For additional information please visit Promotions / Discounts page.

If you have a FasTrak account with another agency, please contact them to register your license plate. There is no need to have multiple FasTrak accounts. For additional information please visit https://fastrak.org

The easiest way to pay a violation is online, click here. You will need the Notice ID and license plate number. Select the transactions you would like to pay and click Pay Violations. You can also make a payment using our automated phone system at (800) 600–9191.

You probably received the violation because the vehicle is not listed on your account or your account did not have sufficient funds to pay the toll. You can check the status of your account on this website by going to My Dashboard and making sure all your account and vehicle information is current. If you feel that your transponder may not be working properly, please contact our Customer Service Center and a representative will assist you with receiving a replacement transponder.

If the transaction occurred within 90 days, contact the customer service center where you received your transponder and add the plate(s) to your account with a date prior to the first violation date to have the toll(s) paid from your account. If the transaction is more than 90 days old but the FasTrak account was valid, contact the 91 Express Lanes customer service center. If the FasTrak account was not valid at the time of the violation the notice of toll evasion will be enforced.

The easiest way to dispute a violation and/or penalty is online. You will need the Notice ID and license plate number. Select the transactions you would like to dispute and click Contest Violationss. We will investigate the circumstances and provide the results by email and/or mail. If you are not satisfied with the results of the investigation, you can request an administrative review hearing until such time the matter is submitted to a collections agency for enforcement. If you are not satisfied with the results of the administrative review hearing, you can file an appeal with the municipal of superior court.

Information contained on the violation is provided by the Department of Motor Vehicles. If you received a violation, you were listed as the registered owner of the vehicle on the date of the violation. If you sold, leased, or rented the vehicle or if it was stolen, simply dispute the violation online. You will need the Notice ID and license plate number. Select the transactions you would like to dispute and click Contest Violations. Or complete Section A “Affidavit of Non-Liability,” on the reverse side of your violation notice and return it to the address provided on the notice. Section A must be submitted within 30 days from the notice mailing date and must include the required supporting documentation.

Payment of the Notice of Toll Evasion Violation must be received within 30 days from the notice mailing date. If you choose to dispute the violation, your dispute must be submitted oniine or in writing within 30 days from the notice mailing date. Failure to respond by the due date will result in additional penalties and fees as well as, further collection action, including but not limited to a hold on your vehicle registration.

Violation notices are mailed to the address of the registered owner on file with the California Department of Motor Vehicles.

If you previously disputed a violation and/or penalty and are not satisfied with the outcome, you may contest the decision by completing a Request for Administrative Review Hearing.

Each violation is assessed a $25 initial penalty in addition to the amount of the toll. If you fail to respond to the first Notice of Toll Evasion Viloation, a Notice of Delinquent Toll Evasion Violation will be mailed to you with an additional $30 delinquent penalty. If you fail to respond to the delinquent notice, the violation will be assigned for further collection action, including but not limited to a hold on your vehicle registration and the penalty can escalate to $100 per violation.

All vehicles traveling on the 91 Express Lanes, including carpoolers, are required to have a valid FasTrak account in good standing and a FasTrak transponder properly mounted in their vehicle. Contact customer service to discuss or resolve the violation.

Log into your account, add the vehicle and backdate it to cover the period of the violation(s) to have the toll(s) paid from your pre-paid balance. An Account Verification Form may need to be completed and submitted to the other toll agency to verify that you had a valid 91 Express Lanes account which was in good standing at the time that the violation occurred. If the violation is older than 90 days, you will be required to submit payment for the amount of the toll(s) and/or penalties directly to the other toll agency. Contact us if you need an Account Verification Form.

Southwest Credit Systems LP (SWC) is the collection agency the 91 Express Lanes has retained to collect unpaid tolls and toll evasion penalties. To contact SWC, please visit www.swcpayonline.com or call 855-974-6077, Monday – Thursday 8:00 a.m. to 7:00 p.m. (PST), Friday 8:00 a.m. to 5:00 p.m.(PST), and Saturday 8:00 a.m. to 12:00 p.m. (PST).

If a driver fails to pay a Delinquent Notice of Toll Evasion Violation, 91 Express Lanes is authorized under Section 40267 of the California Vehicle Code to place unpaid tolls, fees, and penalties on a vehicle registration hold. A $3 administrative fee is added to each toll violation placed on hold. You may pay the violation(s) that are placed on hold either directly to the DMV with your vehicle registration or to the 91 Express Lanes. A vehicle registration hold will be removed 48-72 hours after a payment is made directly with the 91 Express Lanes. You may pay online at www.91expresslanes.com or call us at (800) 600-9191.