Violation FAQs

The easiest way to pay a violation is online, click here. You will need your license plate number. You can also make a payment using our automated phone system at (800) 600-9191.

You probably received the violation because the vehicle is not listed on your account or your account did not have sufficient funds to pay the toll. You can check the status of your account on this website by going to My Dashboard and making sure all your account and vehicle information is current. If you feel that your transponder may not be working properly, please contact our Customer Service Center and a representative will assist you with receiving a replacement transponder.

If the transaction occurred within 90 days, contact the customer service center where you received your transponder and add the plate(s) to your account with a date prior to the first violation date to have the toll(s) paid from your account. If the transaction is more than 90 days old but the FasTrak account was valid, contact the 91 Express Lanes customer service center. If the FasTrak account was not valid at the time of the violation the notice of toll evasion will be enforced.

The easiest way to dispute a violation and/or penalty is online. You will need your notice ID and license plate. We will investigate the circumstances and provide the results by email and/or mail. If you are not satisfied with the results of the investigation, you can request an administrative review hearing until such time the matter is submitted to a collections agency for enforcement. If you are not satisfied with the results of the administrative review hearing, you can file an appeal with the municipal of superior court.

Information contained on the violation is provided by the Department of Motor Vehicles. If you received a violation, you were listed as the registered owner of the vehicle on the date of the violation. If you sold, leased, or rented the vehicle or if it was stolen, simply dispute the violation online. You will need your notice ID and license plate, or complete Section A “Affidavit of Non-Liability,” on the reverse side of your violation notice and return it to the Violation Processing Center. Section A must be submitted within 30 days from the Notice Mailing Date and must include the required supporting documentation.

Payment of the Notice of Toll Evasion Violation must be received within 30 days from the notice mailing date. If you choose to dispute the violation, your dispute must be submitted oniine or in writing within 30 days from the notice mailing date. Failure to respond by the due date will result in additional penalties and fees as well as, further collection action, including but not limited to a hold on your vehicle registration.

Violation notices are mailed to the address of the registered owner on file with the California Department of Motor Vehicles.

If you previously disputed a violation and/or penalty and are not satisfied with the outcome, you may contest the decision by completing a Request for Administrative Review Hearing.

Each violation is assessed a $25 initial penalty in addition to the amount of the toll. If you fail to respond to the first Notice of Toll Evasion Viloation, a Notice of Delinquent Toll Evasion Violation will be mailed to you with an additional $30 delinquent penalty. If you fail to respond to the delinquent notice, the violation will be assigned for further collection action, including but not limited to a hold on your vehicle registration and the penalty can escalate to $100 per violation.

All vehicles traveling on the 91 Express Lanes, including carpoolers, are required to have a valid FasTrak account in good standing and a FasTrak transponder properly mounted in their vehicle. Contact customer service to discuss or resolve the violation.

Login to your account, add the vehicle and backdate it to cover the period of the violation(s) to have the toll(s) paid from your pre-paid balance. An Account Verification Form may need to be completed and submitted to the other toll agency to verify that you had a valid 91 Express Lanes account which was in good standing at the time that the violation occurred. If the violation is older than 90 days, you will be required to submit payment for the amount of the toll(s) and/or penalties directly to the other toll agency.

Southwest Credit Systems LP is the collections agency for the 91 Express Lanes. Please understand that correspondence from this company is a legitimate request from a representative of the 91 Express Lanes and follow instructions to keep your account in good order.