There are two ways to pay a violation notice — online or by mail. For both methods, you will need your violation number and license plate number. You’ll find them on the Notice you received in the mail. To pay online, click here. When making the payment online, you will receive a credit card payment reference number. You can also print a payment receipt. If you prefer to pay a violation by mail, complete the Payment Certificate at the bottom of the Notice and submit the total amount to the following address:
Common Violation Questions
How do I pay a violation?
The easiest way to pay a violation is online, Click Here. You will need your violation number and license plate number. Both items can be found on the Notice you received in the mail. When making the payment online you will receive a credit card payment reference number. You can also print a payment receipt.
If you prefer to pay a violation by mail, complete the Payment Certificate at the bottom of the Notice and submit the total amount to the following address:
91 Express Lanes Violation Processing Center
P.O. Box 68039
Anaheim, CA 92817
Include the Violation Number on your check to ensure proper credit for your payment.
How do I open an account and have the $25 penalty added to my prepaid account balance?
Now that you have discovered the timesaving benefits provided by the 91 Express Lanes, we encourage you to become a customer. Opening an account is easy. Call us at (800) 600-9191 Monday through Friday between 8:00 a.m. and 5:00 p.m. Sign up within 15 days from the Notice Mailing Date and we will apply the $25 non-refundable penalty to your account’s prepaid toll balance.
I am a 91 Express Lanes customer but still received a violation. What should I do?
You probably received the violation because the vehicle is not listed on your account or your account did not have sufficient funds to pay the toll. You can check the status of your account on this website by going to My Account and making sure all your account and vehicle information is current. If you feel that your transponder may not be working properly, please contact our Customer Service Center and a representative will assist you with receiving a replacement transponder.
I have an account with a different FasTrak® toll facility. What do I do to clear a violation from the 91 Express Lanes?
To pay any outstanding toll(s), please add the vehicle to your FasTrak® account with an effective date prior to the violation date. Your FasTrak® account must have been valid at the time of the violation(s) for the toll(s) to be paid from your account. If you are still experiencing issues with resolving the trip(s) associated with the violation, please provide a copy of your account statement for the month(s) that the violation(s) occurred, along with toll payment, to the address below:
91 Express Lanes Violation Processing Center
P.O. Box 68039
Anaheim, CA 92817
How do I dispute a violation and/or penalty?
If you wish to contest the violation and/or penalty, your dispute must be submitted in writing within 30 days from the Notice Mailing Date. Please follow the instructions on the backside of the violation notice when submitting your request for an administrative investigation. We will investigate the circumstances and provide the results by mail. If you are not satisfied with the results of the investigation, you can request an administrative review hearing until such time the matter is submitted to a collections agency for enforcement. If you are not satisfied with the results of the administrative review hearing, you can file an appeal with the municipal of superior court.
What if I don’t own the vehicle listed on the violation?
Information contained on the violation is provided by the Department of Motor Vehicles. If you received a violation, the Department of Motor Vehicles provided you as the registered owner of the vehicle on the date of the violation. If you sold, leased, or rented the vehicle or if it was stolen, simply complete Section A “Affidavit of Non-Liability,” on the reverse side of your violation notice and return it to the Violation Processing Center. Section A must be submitted within 30 days from the Notice Mailing Date and must include the required supporting documentation.
How soon must I respond to the Notice of Toll Evasion Violation?
Payment of the Notice of Toll Evasion Violation must be received within 30 days from the Notice Mailing Date. If you choose to dispute the violation, your dispute must be submitted in writing within 30 days from the Notice Mailing Date in accordance with the instructions on the backside of the Notice of Toll Evasion Violation.
What address is a Notice of Toll Evasion mailed to?
Violation notices are mailed to the address of the registered owner on file with the California Department of Motor Vehicles which may be different than the address you use for account purposes.
I received a violation on the 91 Express Lanes, but there was no place to stop to pay tolls. Am I liable for this violation?
There are no toll booths on the 91 Express Lanes. Tolls are paid automatically through the use of FasTrak® transponders. Each vehicle using the 91 Express Lanes is required to have a valid FasTrak® account with the 91 Express Lanes or another FasTrak® toll facility, and to have their transponder properly mounted in their vehicle while traveling on the 91 Express Lanes. Using the Express Lanes without a transponder is a violation of the California Vehicle Code. If you open an account within 15 days from the Notice Mailing Date, we will apply the $25 non-refundable penalty to your pre-paid toll balance for future toll use.
I have disputed a violation and/or penalty, but I am not satisfied with the outcome. What can I do?
If you previously disputed a violation and/or penalty and are not satisfied with the outcome, you may contest the decision by completing a Request for Administrative Review Hearing.
What is the penalty for a violation on the 91 Express Lanes?
Each violation is assessed a $25 initial penalty in addition to the amount of the toll. If you fail to respond to the first Notice of Toll Evasion, a Delinquent Notice will be mailed to you with an additional $30 delinquent penalty. If you fail to respond to the delinquent notices, the violation will be assigned to a collection agency. The penalty can escalate to $100 for the first violation, $150 for the second violation and up to $200 for each additional violation within one year. Unpaid violations are subject to collection action as provided for by law.
Why did I receive two Notices of Toll Evasion for the same trip?
The 91 Express Lanes has two segments for travel, one in Orange County and one in Riverside County. There is a toll charge for each segment driven. If you drove on both segments, you received a Notice of Toll Evasion for each segment driven.
I do not have a FasTrak® account. However, I had 3+ people in my vehicle and still received a violation. What should I do?
All vehicles traveling on the 91 Express Lanes®, including carpoolers, are required to have a valid FasTrak® account in good standing and a FasTrak® transponder properly mounted in their vehicle. Account holders with 3 or more people traveling in their vehicle travel toll-free except eastbound, Monday through Friday from 4 to 6 p.m. During this peak time, carpools of three or more receive a 50% discount on the posted toll.
I am a 91 Express Lanes account holder, but received a violation from another toll operator. How do I clear the violation with the other toll operator?
Please contact our Customer Service Center and a representative will assist you with adding the vehicle to your account and backdate it to cover the period of violation. An Account Verification Form may need to be completed and submitted to the other toll agencies to verify that you had a valid 91 Express Lanes account which was in good standing at the time that the violation occurred. You will still be required to submit payment for the amount of the tolls due to the other toll agencies.
I just got a notice from a company called Linebarger Goggan Blair & Sampson LLP. Who are they and what do they have to do with the 91 Express Lanes?
Linebarger Goggan Blair & Sampson LLP is the collections agency for the 91 Express Lanes. With more than 2,300 clients, Linebarger Goggan Blair & Sampson, LLP is a recognized leader in the collection industry. Please understand that correspondence from this company is a legitimate request from a representative of the 91 Express Lanes and follow instructions to keep your account in good order.
Which plan saves you the most time and money? Choose a plan below, or use our Plan Calculator for a recommendation.
Traveling on the 91 Express Lanes is easy. We have four account plans designed to meet the needs of a wide range of travelers. Simply choose an account below, and sign up online right now. Or if you prefer, you can open an account by phone, by mail or in person at the Corona Customer Service Center or OCTA Store.
You may also be eligible to drive toll-free* for two weeks when you sign up. You'll get one week toll-free when you open an account using your American Express, MasterCard, Visa or Discover credit card. And you'll get one more week of free tolls when you enter your AAA membership number on the new account application when prompted.
If you have any questions, email us or give us a call. We're here to make it easy for you to get started today.
*Free tolls are non-refundable and are good only for trips on the 91 Express Lanes. Any tolls charged by other FasTrak™ facilities are the responsibility of the account holder and will be deducted from the customer's prepaid toll balance.
- Convenience Plan
- Standard Plan
- 91 Express Club
- Special Access
- Qualifying Drivers: 3 or more riders per vehicle, motorcycle owners, pure zero-emission vehicle owners, disabled veteran or disabled person license plate holders
- Toll Cost: Free, except M-F eastbound between 4-6 p.m. when a 50% discount is applied*
- Account Cost: Free
- Advantage: Free or discounted tolls for those who qualify
- Sign-up offers do not apply to this account. Special Access account requires application to be mailed in or faxed.