Privacy Policy

Our Privacy Policy:

We are committed to safeguarding the integrity and confidentiality of the personally identifiable information of the people who use the Express Lanes. . Personally identifiable information is any information that identifies or describes a person, including, but not limited to, your name, address, telephone number, billing address, e-mail address, credit card number and expiration date, bank account information, tracking information for checks or money orders, license plate numbers, photographs of license plates, and travel data (referred to in this Privacy Policy as “Personal Information”). We recognize the need for reasonable control of Personal Information.

We will not sell, rent, lease, trade, market, exchange, distribute or disclose your Personal Information to, or with, third parties other than as disclosed in this Privacy Policy. This Privacy Policy is incorporated into the terms of your account agreement with the Express Lanes.

Certain Instances of Permitted Disclosure of Your Information:

We may use third party service providers to facilitate our services, and, to the extent necessary for that purpose, we may disclose your Personal Information to them. For example, we will be disclosing your credit card information and credit card payments to our credit card processing providers. Personal Information will also be provided to contractors who process toll violation notices and to enforce toll requirements. We may have to disclose Personal Information if we are required to do so by law, such as to the government or third parties pursuant to a court order or other similar circumstances. Absent a written certification that waiting for a warrant would be detrimental to an investigation or expose a law enforcement officer to danger, we will not provide Personal Information requested by a law enforcement agency without a search warrant or other similar court order. We may disclose information about you to our service providers, as we believe necessary or appropriate in connection with investigations of activities that could expose us to liability, including investigation of fraud, intellectual property infringement, piracy, or other similar activities.

We may aggregate information about you and your use of our services with information about others, and we may disclose such information in the aggregate to the companies that provide our funding, technology and corporate expertise, or our advertisers, analysts, alliance partners, or service providers. Aggregate information may also be publically released in reports presented to the board of directors of the Orange County Transportation Authority (“OCTA”) and/or Riverside County Transportation Commission (“RCTC”) or their operating partners, who ultimately oversee the operations of the Express Lanes

For our records, we may retain original and updated information for business reasons related to our services. These business reasons include technical constraints, dispute resolution, troubleshooting, agreement enforcement, and standard record keeping. Except for basic account information such as your name, credit card number or other payment information, billing address, and vehicle information which is required to perform account functions such as billing, account settlement, or enforcement activities, we will not retain your Personal Information for more than four years and six months after the closure of each billing cycle, provided that all tolls and/or toll violations assessed during that billing cycle have been paid or otherwise resolved.

We will take every effort, within practical business and cost constraints, to purge your Personal Information within four years and six months after the date that your account with the Express Lanes is closed or terminated. Information deemed reasonably necessary for collection and/or enforcement of unpaid tolls and/or toll violation penalties will not be purged unless and until those issues are resolved.

We may also disclose and transfer your Personal Information in the event that some or all of the assets of the Express Lanes are sold or otherwise transferred, or in the unlikely event of a reorganization of OCTA or RCTC or their operating partners.

Changes in the Privacy Policy:

OCTA and RCTC reserve the right to update, modify, or rescind this Privacy Policy from time to time and in a manner consistent with state law. We will notify you in writing of any material change in this Privacy Policy before that change goes into effect. If there is a material change in this Privacy Policy, the change will be reflected in the policy posted on our website. You will also receive written notice with one or more of your account statements.

How to Contact Us:

If you have any questions about this Privacy Policy, please write to:

91 Express Lanes

180 N. Riverview Drive, Suite 200
Anaheim, CA 92808
or contact us online.

Changing Your Personal Information:

If you wish to review your Personal Information, you may do so by contacting the 91 Express Lanes Customer Service Center at 1(800) 600-9191 or by logging onto your account at www.91expresslanes.com. You may request changes to your Personal Information by contacting the Customer Service Center.

Effective Date of Privacy Policy:

This policy shall be effective as of December 1, 2016.