91 Express Lanes Account
How do I open an account?
The easiest way to open an account is online at getting started. You can also download an application and submit it by mail, visit the OCTA store, or visit our customer service center at:
301 Corporate Terrace Circle
Corona, CA 92879
How much does it cost to open an account? Are there any monthly fees?
The cost to open an account and monthly fees vary depending on the account plan you select. Three account plans are available. To help you decide which plan is best for you click here.
If I sign up for 91 Express Lanes online today, when will I receive my transponder?
We will send your transponder via USPS mail to the address listed on your application within two business days of your account opening. Customers who open their account online report that they generally receive their transponder within 3 to 5 business days.
Can I find out my current 91 Express Lanes account balance online?
You can view your current account balance by logging into your account and clicking on the Account Summary page. Toll transactions are viewable 24/7. You will receive a customer statement each quarter with account activity and the remaining pre-paid balance.
To log into your account, click here.
How do I add money to my account?
If you have a credit card on your account, we will automatically charge the card when your pre-paid account balance requires replenishment. You can also log into your account and make a one-time payment. To replenish your account by check or money order, please mail payment to:
91 Express Lanes
P.O. Box 9191
Corona, CA 92878-9191
Please include your account number when providing payment by mail.
How do I make changes to my account?
The easiest way to update your contact information, vehicle information or billing information is by logging into your account. Keeping your account information current helps us provide you with excellent customer service.
What happens if I don’t keep my credit card current?
91 Express Lanes accounts are pre-paid accounts. If you set up your account with a credit card, your credit card will be charged each time your account requires additional funds. If your credit card declines or expires, we will be unable to replenish your pre-paid account balance. Your account may become ineligible for toll charges. Transactions will be processed as toll evasion violations, which are subject to penalties and collection action as required by law.
What if I get a new vehicle or get rid of a vehicle?
Log into your account to update your vehicle information and to purchase a new sticker transponder. Also, remove your old vehicle information and sticker transponder from your account to avoid paying future tolls on the vehicle. The sticker transponder is single use and cannot be moved to your new vehicle. A switchable transponder can be moved between vehicles.
What if I have a rental car?
You can use a switchable transponder in a rental vehicle by adding the plate number to your account online for the period of time you will have the vehicle. If you do not have a switchable transponder, log into your account to order one. If the plate is not listed on your account and the transponder is not read, the transaction will be processed as a toll evasion violation, which may be subject to penalties by the 91 Express Lanes and/or the rental company.
Why do you need my contact information?
Current contact information (address, email, phone) allows us to contact you with information about your account. Your email address will be used to provide account statements and automatic notices related to your account, including but not limited to notice of impending expiration of your credit card, notice of underpayment of a cash account, and/or notice of impending account closure due to under or non-payment. Please note that notices of toll evasion violation are sent to the street address on file with the DMV, which may be different than your account address.
Does the California Consumer Privacy Act apply to the 91 Express Lanes?
Why is a transponder required?
The 91 Express Lanes operates with a state-of-the-art electronic toll collection system which requires a FasTrak® transponder. This transponder-based system allows travel at free flow speeds without stopping to pay a toll.
To use the 91 Express Lanes, vehicles must have a properly mounted FasTrak® transponder associated with a pre-paid account.
Failure to have a properly mounted transponder while travelling on the 91 Express Lanes is a violation of the California Vehicle Code and may result in the issuance of a toll evasion violation notice or citation by the California Highway Patrol.
To view how to properly mount your transponder, click here.
Do I need a transponder for each of my vehicles?
Yes. Each vehicle travelling on the Express Lanes is required to have a properly mounted transponder. If you would like an additional transponder, you may request one by logging into your account. If you have an occasional use for a transponder in an additional vehicle, it is highly recommended that you add the plate to your account and obtain an additional set of adhesive strips so you can mount the FasTrak® Flex® switchable transponder in the additional vehicle prior to the time of travel.
Do I need a switchable transponder?
No, you do not need a switchable transponder to travel on the 91 Express Lanes or to receive the 3+ carpool discount.
If you plan to travel on the Los Angeles Metro Express Lanes, Express Lanes in the Bay Area, 15 Express Lanes in Riverside County and wish to receive a discount for carpooling, you will need a FasTrak® Flex® switchable transponder. Log into your account to purchase a switchable transponder.
Where can I use my transponder?
You can use your 91 Express Lanes FasTrak® transponder on any toll facility in California. The 91 Express Lanes exchanges information with the other toll operators within the state to provide you with seamless travel with a single account. If you wish to receive a carpool discount on an Express Lane other than the 91 Express Lanes, you will need a FasTrak® Flex® switchable transponder. Simply call the 91 Express Lanes customer service center at (800) 600-9191 to request a switchable transponder.
To view a map and websites of all California toll facilities and information regarding their toll rates and policies, click here.
What should I do if the transponder is lost or stolen?
Notify us immediately. You will be required to purchase a new transponder, but you will be responsible only for tolls charged to your account prior to your notification to us.
Tolls and Discounts
How do I know the toll amount?
Tolls on the 91 Express Lanes vary depending on the day, time of day, and direction of travel.
As you approach the entrance to the 91 Express Lanes, you’ll see electronic overhead signs that display the current toll amount to the posted destination. There are two toll segments on the 91 Express Lanes: one in Orange County and one in Riverside County. When travelling both segments, the total price will be the price you see on the signs prior to each segment.
Toll rate schedules are available online to plan your travels.
Is there a discount for carpooling?
Account holders with three or more people in their vehicle travel toll-free except eastbound, Monday through Friday from 4 to 6 p.m. During this peak time, carpools of three or more receive a 50% discount on the posted toll. All vehicles must drive under the designated 3+ Carpool lane at both the Orange and Riverside county toll locations to receive the discount.
Is there a discount for a motorcycle?
If you ride a motorcycle, you are eligible for a Special Access account. Special Access account holders can travel toll-free, except eastbound, Monday through Frida from 4 to 6 p.m. During this time, they will receive a 50% discount on the posted toll. All vehicles, including motorcycles, are required to have a properly mounted transponder to use the 91 Express Lanes. If you think you qualify, click here to download an application.
Is there a discount for clean air vehicles?
If you drive a pure zero-emission vehicle (100% battery electric or hydrogen fuel cell), you may be eligible for a Special Access account. Special Access accounts are available for 91 Express Lanes customers who always drive with three or more people in their vehicle, drive a motorcycle, a pure zero-emission vehicle as certified by the California Air Resources Board, or have a disabled veteran or disabled person license plate issued by the DMV. If you think you qualify, go to www.arb.ca.gov/msprog/carpool/carpool.htm for list of qualifying vehicles that have an exhaust standard of ZEV.
How to use the Express Lanes
Where can I enter and exit the Express Lanes?
There are three entry points and three exit options (▲) for both eastbound and westbound travel. Exiting or entering the Express Lanes at points other than those indicated on the map is illegal.
Click here for a map displaying more information about entering and exiting the Express Lanes.
Enter at the SR-55/SR-91 Interchange and the County Line.
Exit at the County Line, SR-91 at McKinley or I-15 South at Ontario Avenue or Cajalco Road.
Enter at I-15 North at Cajalco Road or Ontario Avenue, SR-91 at McKinley or the County Line.
Exit at the County Line or SR-55/SR-91 Interchange.
Which toll price sign shows my toll?
Approximately a quarter of a mile prior to each entry point, an overhead price sign displays the price for the following segment to the posted destination. When travelling both segments, you will see a price sign for the next segment as you approach the end of the first segment. When travelling on the Riverside County segments to or from the 15 Express Lanes, the price sign includes the price for using both the 91 Express Lanes and 15 Express Lanes. The map below shows the price signs and their correlating segments.
Where is the County Line?
The Orange/Riverside County Line is the mid-point of entry or exit from the 91 Express Lanes. The County Line entry and exit point is approximately two miles prior to the Green River exit when travelling east and the 241 Toll Road when travelling west.
You can enter or exit the Express Lanes at the County Line. Click here to see a map of the Express Lanes and the County Line. Exit the County Line at the first set of broken white stripes. Enter the County Line at the second set of broken white stripes.
Where do I pay the toll?
Your toll is paid automatically. The toll system calculates your toll based on the time you entered the lanes and the segments travelled and is deducted from your account prepaid toll balance automatically.
Both the Orange and Riverside county segments have a toll point approximately midway through the segment. Your transponder will register at each segment. There is no place to stop and pay cash on the 91 Express Lanes.
What is the difference between Entry Time and Toll Point Time on my statement?
Entry Time is the time you viewed the toll price sign for each segment. It is used to determine the price that was displayed on the toll price sign and the price you are charged. Toll Point Time is when you cross each toll point in Orange County or Riverside County.
How do you know if I am carpooling?
When you have three or more occupants, you are required to drive through the HOV3+ lane at each toll point to receive the carpool discount. When you pass through the toll point, 91 Express Lanes staff and California Highway Patrol are on site to visually verify that your vehicle meets the 3+ requirement. Failure to comply with the carpool requirement could result in a citation from the CHP.
Can large trucks or vehicles towing trailers use the Express Lanes?
Unfortunately, no. The only oversized vehicles allowed on the 91 Express Lanes are motor homes and buses. Large trucks may not use the 91 Express Lanes for several reasons: (1) Caltrans has approved a maximum vehicle weight of 10,000 pounds for the 91 Express Lanes; (2) under California law, a variety of vehicles, including vehicles towing a trailer, and trucks with more than two axles, may only use the right two lanes of a four-lane limited-access highway such as the SR-91 freeway. Therefore, these vehicles may not use the 91 Express Lanes because there are only two lanes, and; (3) most larger trucks using the SR-91 freeway must stop at one of the weigh stations located near Weir Canyon Road, which is not accessible from the 91 Express Lanes. Therefore, trucks required to stop may not use the 91 Express Lanes.
As with larger trucks, California law limits vehicles towing trailers to the right two lanes of a four-lane limited-access highway such as the SR-91 freeway. Therefore, vehicles towing trailers may not use the 91 Express Lanes.
What if my car breaks down while I am in the Express Lanes?
Our first priority is your safety. We have free tow truck services available to assist you during most hours of operation. The Express Lanes tow trucks are clearly marked with “Express Lanes.” Our traffic management center keeps a close eye on the Express Lanes and dispatches help within minutes.
If you experience car trouble, pull as far left as possible and turn on your emergency flashers. If possible, move to an area where there is a widened shoulder. Call 911 and inform them of your issue and location.
Our tow truck operators are trained to provide either fuel or a tire change, if the conditions are safe. If the tow truck operator determines that the safest action is to tow your vehicle, you and your vehicle will be taken to a safe California Highway drop-off location. From the drop-off location, you can contact a private tow company.
Why isn’t there a direct connection to the I-15 North from the Express Lanes?
A connector from the 91 Express Lanes to the future 15 Express Lanes North is underway. The new connector is currently scheduled to open in 2023.