Frequently Asked Questions

  • Are there any monthly fees associated with having a 91 Express Lanes account?

    This depends on the account type that best suits your commuting needs. Please review the Account Plans for any associated monthly fees.

  • Can electric vehicles travel the 91 Express Lanes for free or at a discount?

    If you drive a pure zero-emission vehicle (100% battery electric or hydrogen fuel cell), you may be eligible for a Special Access Account. Special Access Accounts are available for customers who always drive with three or more people in their vehicle, drive a motorcycle, a pure zero-emission vehicle as certified by the California Air Resources Board, or have a disabled veteran or disabled person license plate issued by the DMV. If you think you qualify, go to www.arb.ca.gov/msprog/carpool/carpool.htm for list of qualifying vehicles that has exhaust standard of ZEV.

  • Can I find out my current 91 Express Lanes account balance online?

    You can view your current account balance online by accessing My Account then navigate to Account Statement.

  • Can I keep my transponder in my glove compartment?

    No. The California Vehicle Code requires that a transponder be properly mounted on the vehicle's windshield. Keeping the transponder hidden may result in transactions being processed as violations and a citation issued by the CHP.

  • Can I pay my tolls with cash?

    No, there are no toll booths on the 91 Express Lanes. You must have a transponder mounted in your vehicle and a valid account with the 91 Express Lanes or other Toll Agency.

  • Can I tow a boat or trailer on the 91 Express Lanes?

    Unfortunately, no. As with larger trucks, California law limits vehicles towing trailers to the right two lanes of a four-lane limited-access highway such as the SR-91 freeway. Therefore, vehicles towing trailers may not use the 91 Express Lanes.

  • Can I use my 91 Express Lanes FasTrak® transponder on other toll roads?

    Yes. You can use your FasTrak® transponder anywhere you see the FasTrak® name or symbol. Toll facilities currently using the FasTrak® system include the 91 Express Lanes, the Foothill (SR-241), the San Joaquin Hills (SR 73), and the Eastern (SR-241, 133 and 261) Transportation Corridors; all located in Orange County. FasTrak® is also accepted on the SR-125 and I-15 Express Lanes in San Diego, the I-10 and I-110 Express Lanes in Los Angeles, the Carquinez, Benicia-Martinez, Richmond-San Rafael, San Francisco-Oakland Bay and Golden Gate bridges in the San Francisco Bay area.

    PLEASE NOTE: Discounted tolls and special offers are limited to travel on the 91 Express Lanes only. All 91 Express Lanes customers will be charged the full toll amount for travel on all other FasTrak® toll facilities.

  • Can large trucks use the 91 Express Lanes?

    Unfortunately, no. The only oversized vehicles that are allowed on the 91 Express Lanes are motor homes and buses. Large trucks may not use the 91 Express Lanes for several reasons: (1) Caltrans has approved a maximum vehicle weight of 10,000 pounds for the 91 Express Lanes; (2) under California law, a variety of vehicles, including vehicles towing a trailer, and trucks with more than two axles, may only use the right two lanes of a four-lane limited-access highway such as the 91 freeway. Therefore, these vehicles may not use the 91 Express Lanes, and; (3) most larger trucks using the SR-91 freeway must stop at one of the weigh stations located near Weir Canyon Road, which is not accessible from the 91 Express Lanes. Therefore, trucks required to stop may not use the 91 Express Lanes.

  • Can vehicles with three or more passengers ride for free on the 91 Express Lanes?

    Account holders with three or more people traveling in their vehicle travel toll-free except Eastbound, Monday through Friday from 4-6 pm. During this peak time carpools of three or more receive a 50% discount on the posted toll.

  • Do I have to mount my 91 Express Lanes transponder on my windshield?

    Yes. The California Vehicle Code requires that a transponder be properly mounted on the vehicle's windshield. Keeping the transponder hidden may result in transactions being processed as violations and a citation issued by the CHP.

  • Do special promotions and discounts offered to 91 Express Lanes customers apply to travel on other toll facilities?

    Unfortunately no. The 91 Express Lanes offers discounted tolls to 3+ carpoolers, motorcycles, pure zero-emission vehicles, and vehicles with disabled person or disabled veteran license plates that travel on the 91 Express Lanes. Any special offers and promotions apply to travel on the 91 Express Lanes only and are offered exclusively to our customers.

  • Does travel on the 91 Express Lanes require a FasTrak® Transponder?

    The 91 Express Lanes provides fast, safe and reliable travel between the Orange/Riverside County line and the Costa Mesa Freeway (State Route 55). To use the 91 Express Lanes, vehicles must be equipped with a FasTrak® transponder linked to a pre-paid account.

    Other toll roads within Orange County use different systems to collect payment in addition to FasTrak®. On the Foothill (State Route 241), the San Joaquin Hills (State Route 73), and the Eastern (State Routes 241, 133 and 261) transportation corridors, the recently introduced ExpressAccounts and One-Time-Toll accounts read license plate numbers and offer various options for payment settlement. A transponder is not required. Toll rates with FasTrak® accounts are 45 cents to $1.10 lower than these other types of accounts.

    This system of toll roads is completely separate from the 91 Express Lanes and the ExpressAccounts and One-Time-Toll accounts do not apply to it.

    On the 91 Express Lanes, those with a FasTrak® transponder and a pre-paid account save an average of 30 minutes per trip while traveling in free-flowing lanes for 10 miles without stopping to pay tolls. Transponders are available by mail or in person when signing up for an account for the 91 Express Lanes.

  • How do I get a PIN to access my account online?

    You can email us online via the forget pin link or call customer service at 800-600-9191.

  • How do I pay a violation?

    You can either pay or dispute a violation. To pay a violation, complete the appropriate information on the bottom portion of the notice and return it along with your payment to:

    91 Express Lanes Violation Processing Center
    P.O. Box 68039
    Anaheim, CA 92817

    You can dispute the violation if you are the registered owner of the vehicle shown on the Notice of Toll Evasion Violation. Your dispute must be submitted in writing within 30 days of receipt of the violation.
    If you are no longer the registered owner of the vehicle, simply complete Section A "Affidavit of Non-Liability," on the reverse side of your violation notice and any required documentation and return it to the Violation Processing Center.

    For more information on violations please go to the Violation Information page.

  • How do I pay tolls?

    When traveling through the toll zone, the transponder is read and the posted toll amount is automatically deducted from your pre-paid account. Tolls vary depending on the time of day and direction traveled.

  • How do I sign up for the 91 Express Lanes and what does it cost to set up an account?

    You can sign up online with a major credit card. If you want to open an account using cash or check, please click here to download the 91 Express Lanes Application and Agreement for mailing.

    It's free to set up an account, but you may be charged a deposit for the transponder. The deposit amount depends on what type of account you choose. Please review the Account Plans for any associated fees.

  • I have GPS installed in my car. Will my transponder still work?

    Yes, the manufacturer of the transponder has tested the functionality of the transponder with GPS and found that there is no impact on transponder performance.

  • If I sign up for 91 Express Lanes online today, when will I receive my transponder?

    Within two business days of your approved application, we will send your transponder via USPS mail to the address listed on your application.

  • What about if I drive a motorcycle?

    Special Access Accounts are available for customers who always drive with three or more people in their vehicle, drive a motorcycle, a pure zero-emission vehicle, or have a disabled veteran or disabled person license plate issued by the DMV. If you think you qualify, click here to download an application.

  • What happens if my car breaks down on the 91 Express Lanes?

    Whenever possible, pull over in one of the enforcement areas (the widened areas in the median) and turn on your flashing hazard lights. There are three enforcement areas along the Express Lanes; one between Coal Canyon Road and Gypsum Canyon Road; one at the toll zone - just beyond the overhead sign structure; and one between Imperial Highway and Weir Canyon Road.

    If you can't reach an enforcement area, pull over to the far left shoulder and turn on your flashing hazard lights. There are 35 cameras located along the 10-mile length of the 91 Express Lanes to monitor traffic and safety conditions. If your vehicle becomes disabled, a Customer Assistance Patrol Specialist (CAPS) will be dispatched to assist you.

    Our Customer Assistance Specialists generally patrol the 91 Express Lanes Monday through Friday between the hours of 5am and 9pm, and during peak hours on weekends.

  • What is the speed limit on the 91 Express Lanes?

    65 miles per hour, the same as the speed limit posted for the adjacent freeway. As a part of the California State Highway system, the 91 Express Lanes are subject to the same laws that apply to other California State Highways, and are enforced by the California Highway Patrol.

  • What should I do if the transponder is lost or stolen?

    Notify us immediately if your transponder is lost or stolen. Your only liability is your transponder deposit and any tolls charged to your account prior to you notifying us.

  • When will I receive my 91 Express Lanes statement?

    Account Statements for Standard Plan customers, Convenience Plan customers and Special Access customers are mailed on a quarterly basis. 91 Express Club customers receive monthly statements.

  • Where do the 91 Express Lanes begin and end?

    The 91 Express Lanes begin at the 91/55 interchange in Anaheim and ends at the Orange/Riverside county line.

  • Who enforces traffic laws on the 91 Express Lanes?

    As a part of our agreement with the state of California, we contract with the CHP for their enforcement services. The 91 Express Lanes are officially designated as part of the California State Highway system, therefore, traffic laws that apply to all other California state highways also apply to the 91 Express Lanes, including speed, carpool, and toll evasion violations.

Select A Question Below

Are there any monthly fees associated with having a 91 Express Lanes account?

This depends on the account type that best suits your commuting needs. Please review the Account Plans for any associated monthly fees.

Can electric vehicles travel the 91 Express Lanes for free or at a discount?

If you drive a pure zero-emission vehicle (100% battery electric or hydrogen fuel cell), you may be eligible for a Special Access Account. Special Access Accounts are available for customers who always drive with three or more people in their vehicle, drive a motorcycle, a pure zero-emission vehicle as certified by the California Air Resources Board, or have a disabled veteran or disabled person license plate issued by the DMV. If you think you qualify, go to www.arb.ca.gov/msprog/carpool/carpool.htm for list of qualifying vehicles that has exhaust standard of ZEV.

Can I find out my current 91 Express Lanes account balance online?

You can view your current account balance online by accessing My Account then navigate to Account Statement.

Can I keep my transponder in my glove compartment?

No. The California Vehicle Code requires that a transponder be properly mounted on the vehicle's windshield. Keeping the transponder hidden may result in transactions being processed as violations and a citation issued by the CHP.

Can I pay my tolls with cash?

No, there are no toll booths on the 91 Express Lanes. You must have a transponder mounted in your vehicle and a valid account with the 91 Express Lanes or other Toll Agency.

Can I tow a boat or trailer on the 91 Express Lanes?

Unfortunately, no. As with larger trucks, California law limits vehicles towing trailers to the right two lanes of a four-lane limited-access highway such as the SR-91 freeway. Therefore, vehicles towing trailers may not use the 91 Express Lanes.

Can I use my 91 Express Lanes FasTrak® transponder on other toll roads?

Yes. You can use your FasTrak® transponder anywhere you see the FasTrak® name or symbol. Toll facilities currently using the FasTrak® system include the 91 Express Lanes, the Foothill (SR-241), the San Joaquin Hills (SR 73), and the Eastern (SR-241, 133 and 261) Transportation Corridors; all located in Orange County. FasTrak® is also accepted on the SR-125 and I-15 Express Lanes in San Diego, the I-10 and I-110 Express Lanes in Los Angeles, the Carquinez, Benicia-Martinez, Richmond-San Rafael, San Francisco-Oakland Bay and Golden Gate bridges in the San Francisco Bay area.

PLEASE NOTE: Discounted tolls and special offers are limited to travel on the 91 Express Lanes only. All 91 Express Lanes customers will be charged the full toll amount for travel on all other FasTrak® toll facilities.

Can large trucks use the 91 Express Lanes?

Unfortunately, no. The only oversized vehicles that are allowed on the 91 Express Lanes are motor homes and buses. Large trucks may not use the 91 Express Lanes for several reasons: (1) Caltrans has approved a maximum vehicle weight of 10,000 pounds for the 91 Express Lanes; (2) under California law, a variety of vehicles, including vehicles towing a trailer, and trucks with more than two axles, may only use the right two lanes of a four-lane limited-access highway such as the 91 freeway. Therefore, these vehicles may not use the 91 Express Lanes, and; (3) most larger trucks using the SR-91 freeway must stop at one of the weigh stations located near Weir Canyon Road, which is not accessible from the 91 Express Lanes. Therefore, trucks required to stop may not use the 91 Express Lanes.

Can vehicles with three or more passengers ride for free on the 91 Express Lanes?

Account holders with three or more people traveling in their vehicle travel toll-free except Eastbound, Monday through Friday from 4-6 pm. During this peak time carpools of three or more receive a 50% discount on the posted toll.

Do I have to mount my 91 Express Lanes transponder on my windshield?

Yes. The California Vehicle Code requires that a transponder be properly mounted on the vehicle's windshield. Keeping the transponder hidden may result in transactions being processed as violations and a citation issued by the CHP.

Do special promotions and discounts offered to 91 Express Lanes customers apply to travel on other toll facilities?

Unfortunately no. The 91 Express Lanes offers discounted tolls to 3+ carpoolers, motorcycles, pure zero-emission vehicles, and vehicles with disabled person or disabled veteran license plates that travel on the 91 Express Lanes. Any special offers and promotions apply to travel on the 91 Express Lanes only and are offered exclusively to our customers.

Does travel on the 91 Express Lanes require a FasTrak® Transponder?

The 91 Express Lanes provides fast, safe and reliable travel between the Orange/Riverside County line and the Costa Mesa Freeway (State Route 55). To use the 91 Express Lanes, vehicles must be equipped with a FasTrak® transponder linked to a pre-paid account.

Other toll roads within Orange County use different systems to collect payment in addition to FasTrak®. On the Foothill (State Route 241), the San Joaquin Hills (State Route 73), and the Eastern (State Routes 241, 133 and 261) transportation corridors, the recently introduced ExpressAccounts and One-Time-Toll accounts read license plate numbers and offer various options for payment settlement. A transponder is not required. Toll rates with FasTrak® accounts are 45 cents to $1.10 lower than these other types of accounts.

This system of toll roads is completely separate from the 91 Express Lanes and the ExpressAccounts and One-Time-Toll accounts do not apply to it.

On the 91 Express Lanes, those with a FasTrak® transponder and a pre-paid account save an average of 30 minutes per trip while traveling in free-flowing lanes for 10 miles without stopping to pay tolls. Transponders are available by mail or in person when signing up for an account for the 91 Express Lanes.

How do I get a PIN to access my account online?

You can email us online via the forget pin link or call customer service at 800-600-9191.

How do I pay a violation?

You can either pay or dispute a violation. To pay a violation, complete the appropriate information on the bottom portion of the notice and return it along with your payment to:

91 Express Lanes Violation Processing Center
P.O. Box 68039
Anaheim, CA 92817

You can dispute the violation if you are the registered owner of the vehicle shown on the Notice of Toll Evasion Violation. Your dispute must be submitted in writing within 30 days of receipt of the violation.
If you are no longer the registered owner of the vehicle, simply complete Section A "Affidavit of Non-Liability," on the reverse side of your violation notice and any required documentation and return it to the Violation Processing Center.

For more information on violations please go to the Violation Information page.

How do I pay tolls?

When traveling through the toll zone, the transponder is read and the posted toll amount is automatically deducted from your pre-paid account. Tolls vary depending on the time of day and direction traveled.

How do I sign up for the 91 Express Lanes and what does it cost to set up an account?

You can sign up online with a major credit card. If you want to open an account using cash or check, please click here to download the 91 Express Lanes Application and Agreement for mailing.

It's free to set up an account, but you may be charged a deposit for the transponder. The deposit amount depends on what type of account you choose. Please review the Account Plans for any associated fees.

I have GPS installed in my car. Will my transponder still work?

Yes, the manufacturer of the transponder has tested the functionality of the transponder with GPS and found that there is no impact on transponder performance.

If I sign up for 91 Express Lanes online today, when will I receive my transponder?

Within two business days of your approved application, we will send your transponder via USPS mail to the address listed on your application.

What about if I drive a motorcycle?

Special Access Accounts are available for customers who always drive with three or more people in their vehicle, drive a motorcycle, a pure zero-emission vehicle, or have a disabled veteran or disabled person license plate issued by the DMV. If you think you qualify, click here to download an application.

What happens if my car breaks down on the 91 Express Lanes?

Whenever possible, pull over in one of the enforcement areas (the widened areas in the median) and turn on your flashing hazard lights. There are three enforcement areas along the Express Lanes; one between Coal Canyon Road and Gypsum Canyon Road; one at the toll zone - just beyond the overhead sign structure; and one between Imperial Highway and Weir Canyon Road.

If you can't reach an enforcement area, pull over to the far left shoulder and turn on your flashing hazard lights. There are 35 cameras located along the 10-mile length of the 91 Express Lanes to monitor traffic and safety conditions. If your vehicle becomes disabled, a Customer Assistance Patrol Specialist (CAPS) will be dispatched to assist you.

Our Customer Assistance Specialists generally patrol the 91 Express Lanes Monday through Friday between the hours of 5am and 9pm, and during peak hours on weekends.

What is the speed limit on the 91 Express Lanes?

65 miles per hour, the same as the speed limit posted for the adjacent freeway. As a part of the California State Highway system, the 91 Express Lanes are subject to the same laws that apply to other California State Highways, and are enforced by the California Highway Patrol.

What should I do if the transponder is lost or stolen?

Notify us immediately if your transponder is lost or stolen. Your only liability is your transponder deposit and any tolls charged to your account prior to you notifying us.

When will I receive my 91 Express Lanes statement?

Account Statements for Standard Plan customers, Convenience Plan customers and Special Access customers are mailed on a quarterly basis. 91 Express Club customers receive monthly statements.

Where do the 91 Express Lanes begin and end?

The 91 Express Lanes begin at the 91/55 interchange in Anaheim and ends at the Orange/Riverside county line.

Who enforces traffic laws on the 91 Express Lanes?

As a part of our agreement with the state of California, we contract with the CHP for their enforcement services. The 91 Express Lanes are officially designated as part of the California State Highway system, therefore, traffic laws that apply to all other California state highways also apply to the 91 Express Lanes, including speed, carpool, and toll evasion violations.