Common Questions

The following are some of the more common questions we receive regarding violations. If you don't find the answer to your question here, please feel free to contact us.

  1. I received a violation on the 91 Express Lanes, but there was no place to stop to pay tolls. Am I liable for this violation?
  2. What is the fine for a violation on the 91 Express Lanes?
  3. How soon must I respond to the Notice of Toll Evasion Violation?
  4. How do I pay my violation?
  5. How do I dispute my violation?
  6. I am a 91 Express Lanes customer but still received a violation. What should I do?
  7. I am a 91 Express Lanes account holder, but received a violation from The Toll Roads. How do I clear the violation with the TCA?
  8. I have an account with a different FasTrak toll facility. What do I do to clear a violation from the 91 Express Lanes?
  9. I do not have a FasTrak account, however, I had 3+ people in my vehicle and still received a violation. What should I do?
 
1. I received a violation on the 91 Express Lanes, but there was no place to stop to pay tolls. Am I liable for this violation?
Yes. The 91 Express Lanes uses a fully automated toll collection system that does not require you to carry cash or stop at tollbooths. This way we can ensure you enjoy a non-stop commute each time you travel the 91. Each vehicle using the 91 Express Lanes is required to have a valid FasTrak account with the 91 Express Lanes or another FasTrak toll facility, and to have their transponder properly mounted in their vehicle while traveling on the 91 Express Lanes.
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2. What is the fine for a violation on the 91 Express Lanes?
Each violation is assessed a $20 processing fee in addition to the amount of the toll. If you fail to respond to the first Notice of Toll Evasion, a second Notice will be mailed to you with an additional $35 processing fee. If you fail to respond to these notices, the unpaid violation could result in a hold being placed on your vehicle registration.
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3. How soon must I respond to the Notice of Toll Evasion Violation?
Payment of the Notice of Toll Evasion Violation must be received within 21 days of receipt of the Notice. If you choose to dispute the violation, your dispute must be submitted in writing within 15 days.
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4. How do I pay my violation?
To clear your violation, simply complete the appropriate information on the bottom portion of the notice and return it along with your payment to:
91 Express Lanes Violation Processing Center
P.O. Box 68039
Anaheim, CA 92817
We encourage you to become a 91 Express Lanes customer so you can enjoy the benefits of a fast, safe, reliable commute anytime you travel the 91. If you would like to join the family of commuters who have discovered a stress-free drive, we will apply the $20 processing fee from your violation payment towards your prepaid toll account. Just open your account within 5 business days from the date you received your violation notice and you can begin to enjoy the immediate benefits the 91 Express Lanes offers.
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5. How do I dispute my violation?
If you are the registered owner of the vehicle shown on the Notice of Toll Evasion Violation and wish to contest the violation, California law requires your dispute be submitted in writing within 15 days of receipt of the violation.
If you are no longer the registered owner of the vehicle, simply complete Section A — "Affidavit of Non-Liability," on the reverse side of your violation notice and return it to the Violation Processing Center.
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6. I am a 91 Express Lanes customer but still received a violation. What should I do?
You can go the My Account page on this website and submit the information necessary to clear the violation.
You could have received the violation because your vehicle may not be listed on your account, or your transponder may not have read properly. You can check the status of your account on this website by going to My Account and making sure all your account and vehicle information is current. If you feel that your transponder may not be working properly, please contact our Customer Service Center and a representative will assist you with receiving a replacement transponder.
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7. I am a 91 Express Lanes account holder, but received a violation from The Toll Roads. How do I clear the violation with the TCA?
Please contact our Customer Service Center and a Representative will assist you with submitting an Account Verification Form, which is required by The Toll Roads to verify that you had a valid 91 Express Lanes account which was in good standing at the time that the violation occurred. You will still be required to submit payment for the amount of the tolls due to:
The Toll Roads Violations Department
P.O. Box 50190
Irvine, CA 92610-0190
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8. I have an account with a different FasTrak toll facility. What do I do to clear a violation from the 91 Express Lanes?
Complete the bottom portion of the Notice of Toll Evasion Violation and submit payment for the amount of the tolls only. Mail both to:
91 Express Lanes Violation Processing Center
P.O. Box 68039
Anaheim, CA 92817
Be sure to indicate the toll facility where you have an account and your FasTrak account number. Your account must be in good standing at the time of the toll violation.
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9. I do not have a FasTrak account however, I had 3+ people in my vehicle and still received a violation. What should I do?
All vehicles traveling on the 91 Express Lanes are required to have a valid FasTrak account in good standing and a FasTrak transponder properly mounted in their vehicle. Account holders with 3 or more people traveling in their vehicle travel toll-free except Eastbound, Monday through Friday from 4-6 pm. During this peak time carpools of three or more receive a 50% discount on the posted toll.
To clear your violation, simply complete the appropriate information on the bottom portion of the notice and return it along with your payment to:
91 Express Lanes Violation Processing Center
P.O. Box 68039
Anaheim, CA 92817
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The best way to ensure that you don't receive a Notice of Toll Evasion Violation in the future, is to make sure information on your FasTrak account is up-to-date and all information is correct. If you feel there may be a problem with your account or your transponder please contact a Customer Service Representative at 800-600-9191 and they will assist you with resolving the problem.

FasTrak is your key to a fast, safe, reliable commute on all toll facilities using the FasTrak automated toll collection system throughout California.