OCTA uses congestion management pricing to establish tolls for the 91 Express Lanes. OCTA also created "Three Ride Free" as a separate toll policy to encourage carpooling on the 91 Express Lanes.
1. Congestion Management Pricing
On July 14, 2003, OCTA adopted a toll policy for the 91 Express Lanes based on the concept of congestion management pricing. The policy is designed to optimize 91 Express Lanes traffic flow at free-flow speeds. To accomplish this OCTA monitors hourly traffic volumes. Tolls are adjusted when traffic volumes consistently reach a trigger point where traffic flow can become unstable. These are known as "super peak" hours. Given the capacity constraints during these hours, pricing is used to manage demand. Once an hourly toll is adjusted, it is frozen for six months. This approach balances traffic engineering with good public policy. Other (non-super peak) toll prices are adjusted annually by inflation.
Recent customer surveys indicate that 91 Express Lanes users lead busy lives with many hours dedicated to commuting to and from their jobs. About 85 percent of customers are married, with more than half raising children. Many customers choose the toll road only on days they need it most, joining general freeway lane commuters on other days. Customers emphasize they value a fast, safe, reliable commute and the toll policy strategy is designed to support this value.
The toll policy goals are to:
- Provide customers a safe, reliable, predictable commute.
- Optimize throughput at free-flow speeds.
- Increase average vehicle occupancy.
- Balance capacity and demand, thereby serving both full-pay customers and carpoolers with three or more people who are offered discounted tolls.
- Generate sufficient revenue to sustain the financial viability of the 91 Express Lanes.
The effect of the toll policy has been an increase in customer usage with sufficient revenue to pay all expenses and also provide seed funding for general freeway improvements. Revenues generated by the toll lanes stay on the SR-91 corridor, a significant departure from past practices. Under the previous owner's agreement with Caltrans, a "non-compete" provision restricted adding more capacity to the SR-91 corridor until 2030. When OCTA purchased the lanes, it opened the door for new improvements on SR-91 by eliminating the non-compete provision.
As tolls change, OCTA notifies customers in advance via on-road variable message signs, website updates and e-mail. If you would like e-mail notification of future changes and your e-mail address is not on file with us, please contact the 91 Express Lanes Customer Service Center at (951) 278-9191 or go to "My Account: Update Account Information" to submit your e-mail address. If you have any questions, please contact the 91 Express Lanes Customer Service Center.
2. Three Ride Free
On May 19, 2003, OCTA adopted the "Three Ride Free" policy. This innovative policy encourages carpooling by allowing a group of three or more commuters per vehicle to travel the 91 Express Lanes for free during most hours, except when traveling Eastbound, Monday through Friday between the hours of 4:00 p.m. and 6:00 p.m. At these times, carpools of three or more can still save money by earning a 50 percent discount on the posted toll.