You can either pay or dispute a violation. To pay a violation, complete the appropriate information on the bottom portion of the notice and return it along with your payment to:
91 Express Lanes Violation Processing Center
P.O. Box 68039
Anaheim, CA 92817
You can dispute the violation if you are the registered owner of the vehicle shown on the Notice of Toll Evasion Violation. Your dispute must be submitted in writing within 30 days of receipt of the violation.
If you are no longer the registered owner of the vehicle, simply complete Section A "Affidavit of Non-Liability," on the reverse side of your violation notice and any required documentation and return it to the Violation Processing Center.
For more information on violations please go to the Violation Information page.
Yes, the 91 Express Lanes transponder can be moved to another vehicle depending on your account plan type. If you have a Special Access account, please refer to the Special Access Account Agreement under the General Info section for terms and restrictions.
As a part of our agreement with the state of California, we contract with the CHP for their enforcement services. The 91 Express Lanes are officially designated as part of the California State Highway system, therefore, traffic laws that apply to all other California state highways also apply to the 91 Express Lanes, including speed, carpool, and toll evasion violations.
Whenever possible, pull over in one of the enforcement areas (the widened areas in the median) and turn on your flashing hazard lights. There are three enforcement areas along the Express Lanes; one between Coal Canyon Road and Gypsum Canyon Road; one at the toll zone - just beyond the overhead sign structure; and one between Imperial Highway and Weir Canyon Road.
If you can't reach an enforcement area, pull over to the far left shoulder and turn on your flashing hazard lights. There are 35 cameras located along the 10-mile length of the 91 Express Lanes to monitor traffic and safety conditions. If your vehicle becomes disabled, a Customer Assistance Patrol Specialist (CAPS) will be dispatched to assist you.
Our Customer Assistance Specialists generally patrol the 91 Express Lanes Monday through Friday between the hours of 5am and 9pm, and during peak hours on weekends.
Unfortunately, no. The only oversized vehicles that are allowed on the 91 Express Lanes are motor homes and buses. Large trucks may not use the 91 Express Lanes for several reasons: (1) Caltrans has approved a maximum vehicle weight of 10,000 pounds for the 91 Express Lanes; (2) under California law, a variety of vehicles, including vehicles towing a trailer, and trucks with more than two axles, may only use the right two lanes of a four-lane limited-access highway such as the 91 freeway. Therefore, these vehicles may not use the 91 Express Lanes, and; (3) most larger trucks using the SR-91 freeway must stop at one of the weigh stations located near Weir Canyon Road, which is not accessible from the 91 Express Lanes. Therefore, trucks required to stop may not use the 91 Express Lanes.
Unfortunately, no. As with larger trucks, California law limits vehicles towing trailers to the right two lanes of a four-lane limited-access highway such as the SR-91 freeway. Therefore, vehicles towing trailers may not use the 91 Express Lanes.
Special Access Accounts are available for customers who always drive with three or more people in their vehicle, drive a motorcycle, a pure zero-emission vehicle, or have a disabled veteran or disabled person license plate issued by the DMV. If you think you qualify, click here to download an application.
You can sign up online with a major credit card. If you want to open an account using cash or check, please click here to download the 91 Express Lanes Application and Agreement for mailing.
It's free to set up an account, but you may be charged a deposit for the transponder. The deposit amount depends on what type of account you choose. Please review the Account Plans for any associated fees.
This depends on the account type that best suits your commuting needs. Please review the Account Plans for any associated monthly fees.
You can email us online via the forget pin link or call customer service at 800-600-9191.
Yes, the manufacturer of the transponder has tested the functionality of the transponder with GPS and found that there is no impact on transponder performance.
You can view your current account balance online by accessing My Account then navigate to Account Statement.
Account Statements for Standard Plan customers, Convenience Plan customers and Special Access customers are mailed on a quarterly basis. Express Club customers receive monthly statements.
Within 2 business days, of your approved application, we will send your transponder, via USPS mail, to the mailing address listed on your application.
Yes. The California Vehicle Code requires that a transponder be properly mounted on the vehicle's windshield. Keeping the transponder hidden may result in transactions being processed as violations and a citation issued by the CHP.
No. The California Vehicle Code requires that a transponder be properly mounted on the vehicle's windshield. Keeping the transponder hidden may result in transactions being processed as violations and a citation issued by the CHP.
Notify us immediately if your transponder is lost or stolen. Your only liability is your transponder deposit and any tolls charged to your account prior to you notifying us.
65 miles per hour, the same as the speed limit posted for the adjacent freeway. As a part of the California State Highway system, the 91 Express Lanes are subject to the same laws that apply to other California State Highways, and are enforced by the California Highway Patrol.
Yes. You can use your FasTrak™ transponder anywhere you see the FasTrak™ name or symbol. Toll facilities currently using the FasTrak™ system include the 91 Express Lanes, the Foothill (SR-241), the San Joaquin Hills (SR 73), and the Eastern (SR-241, 133 and 261) Transportation Corridors; all located in Orange County. FasTrak™ is also accepted on the SR-125 and I-15 Express Lanes in San Diego, and the Carquinez, Benicia-Martin ez, Richmond-San Rafael, San Francisco-Oakland Bay and Golden Gate bridges in the San Francisco Bay area.
PLEASE NOTE: Discounted tolls and special offers are limited to travel on the 91 Express Lanes only. All 91 Express Lanes customers will be charged the full toll amount for travel on all other FasTrak™ toll facilities.
Unfortunately no. The 91 Express Lanes offers discounted tolls to 3+ carpoolers, motorcycles, pure zero-emission vehicles, and vehicles with disabled persons license plates that travel on the 91 Express Lanes. Any special offers and promotions apply to travel on the 91 Express Lanes only and are offered exclusively to our customers.
Account holders with three or more people traveling in their vehicle travel toll-free except Eastbound, Monday through Friday from 4-6 pm. During this peak time carpools of three or more receive a 50% discount on the posted toll.
If you drive a pure zero-emission vehicle (100% battery electric or hydrogen fuel cell), you may be eligible for a Special Access Account. Special Access Accounts are available for customers who always drive with three or more people in their vehicle, drive a motorcycle, a pure zero emission vehicle as certified by the California Air Resources Board, or have a disabled veteran or disabled person license plate issued by the DMV. If you think you qualify, go to www.arb.ca.gov/msprog/carpool/carpool.htm for list of qualifying vehicles that has exhaust standard of ZEV.
When traveling through the toll zone, the transponder is read and the posted toll amount is automatically deducted from your pre-paid account. Tolls vary depending on the time of day and direction traveled.
No, there are no toll booths on the 91 Express Lanes. You must have a transponder mounted in your vehicle and a valid account with the 91 Express Lanes or other Toll Agency.
The 91 Express Lanes begin at the 91/55 interchange in Anaheim and ends at the Orange/Riverside county line.